Support Board
Date/Time: Wed, 13 May 2026 20:57:46 +0000
Retracement Tool Points and Ticks not showing
View Count: 29
| [2026-05-13 15:24:32] |
| PapaHertz - Posts: 2 |
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Hi there, I am unable to get my retracement tool to show points or ticks in the labels. The only settings that work are the "Show Price" and the "Show Percent"
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 Retracement Tool.png / V - Attached On 2026-05-13 15:21:41 UTC - Size: 51.18 KB - 8 views Attachment Deleted. |
| [2026-05-13 15:46:27] |
| John - SC Support - Posts: 46121 |
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We are not able to reproduce this, so we are not sure what might be occurring. Please get us that chart and your configuration file (Sierra4.config) so we can see if we can reproduce it with your setup. Refer to the following for how to get us the chart: Support Board Posting Information: Providing Chartbook with Only a Single Chart Follow these instructions to get us the Sierra4.config file which is located in your main Sierra Chart installation folder (typically C:\SierraChart): Support Board Posting Information: Attaching a File (Optional) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-05-13 16:07:11] |
| PapaHertz - Posts: 2 |
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I have attached the new chart book with all studies removed, as this is the retracement drawing tool. I believe I figured it out on my own through that process. It appears that all the labels for the retracement drawing will only show in region 1 within the window. I have my price chart in region 2 on my original chartbook, with a study by itself in region 1. Is there any way to get all the labels for the retracement drawing to show in other regions?
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 SC Support.Cht - Attached On 2026-05-13 16:03:24 UTC - Size: 9.53 KB - 1 views |
| [2026-05-13 20:04:59] |
| John - SC Support - Posts: 46121 |
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What you state is correct. When the Price Retracement (and probably other drawings as well, although we do not know offhand which are specifically setup this way and which are not) is used in a region other than Region 1, regardless of what is displayed in that region, then some of the display options will not work. This is not really a bug, as it was designed specifically this way to be safe. But, we have noted this as a Feature Request to have these tools allow for the display of the information when used in a region other than Region 1 and that region also contains the Main Price Graph. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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