Support Board
Date/Time: Tue, 12 May 2026 23:24:09 +0000
VXN_CGI showing delayed and will not download, VIX_CGI works
View Count: 35
| [2026-05-12 18:43:11] |
| User719512 - Posts: 435 |
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My previously working VXN_CGI quotes stopped working and attempts to redownload are not working. I have: CBOE Global Indexes Main Includes SPX_CGI (S&P 500) and VIX_CGI (Volatility Index). Other symbols as well. which is current to 2026-05-31 and automatically renews. Using v2907. Logs: 2026-05-12 11:42:23.671 | Added historical Intraday data request for VXN_CGI to the queue. 2026-05-12 11:42:23.671 | Intraday data recording state for symbol VXN_CGI is set to download 'Pending'. 2026-05-12 11:42:23.671 | Triggering next historical data download in queue. 2026-05-12 11:42:23.671 | Reloading all charts with filename: VXN_CGI.scid 2026-05-12 11:42:23.671 | HD Request # 4 | Downloading Intraday chart data for VXN_CGI to the file VXN_CGI.scid. Service: cboe_global_indexes_add.data 2026-05-12 11:42:23.671 | HD Request # 4 | Download start date-time: 2025-11-07 10:42:23.000000. File last date-time: 00:00:00.000000 2026-05-12 11:42:23.671 | HD Request # 4 | Using server: ds31.sierracharts.com port 10149 2026-05-12 11:42:23.672 | Socket (4) | Creating socket. 2026-05-12 11:42:23.672 | Socket (4) | New receive buffer size: 0 2026-05-12 11:42:23.672 | Socket (4) | Connecting to IP: 64.152.155.116. 2026-05-12 11:42:23.795 | HD Request # 4 | Setting DTC encoding to Binary VLS 2026-05-12 11:42:23.795 | HD Request # 4 | Sending historical data logon request message. 2026-05-12 11:42:23.886 | HD Request # 4 | Requesting Intraday data. Start date-time: 2025-11-07 10:42:23. Record interval: 0. Symbol: VXN_CGI 2026-05-12 11:42:23.945 | Socket (4) | CloseSocket call. 2026-05-12 11:42:23.945 | Socket (4) | Shutdown started. Waiting for graceful close. 2026-05-12 11:42:23.945 | Historical data download thread signaled to stop. 2026-05-12 11:42:23.945 | HD Request # 4 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds and wrote 0 records for VXN_CGI 2026-05-12 11:42:23.946 | HD Request # 4 | Add time&sales data | Remembered last file record date-time: 00:00:00.000000 2026-05-12 11:42:23.946 | HD Request # 4 | Completion time: 0s. 2026-05-12 11:42:23.946 | HD Request # 4 | Intraday data download complete for VXN_CGI. Unique request ID: 4 2026-05-12 11:42:23.946 | Removing historical data download ID 4. 2026-05-12 11:42:23.946 | Real-time Intraday chart data file updates started for VXN_CGI 2026-05-12 11:42:23.946 | Intraday chart data file opened for VXN_CGI 2026-05-12 11:42:23.946 | HD Request # 4 | Enabling Intraday chart updating for symbol. How to resolve this? |
| [2026-05-12 19:17:53] |
| John - SC Support - Posts: 46104 |
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Refer to the following: Change with CBOE Global Indexes Exchange For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-05-12 19:35:41] |
| User719512 - Posts: 435 |
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Thx John. Somehow I missed that in the list as I was looking for VXN_CGI, but now see that: VXN - Cboe NASDAQ-100 Volatility Index is in the list, and now works with symbol VXN_CGI once I activated the additional symbols. (posting here for closure and in case others find this post before creating a support ticket for the same) |
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