Support Board
Date/Time: Fri, 08 May 2026 20:59:44 +0000
Unable to build Custom Studies
View Count: 72
| [2026-05-08 12:54:06] |
| User840964 - Posts: 57 |
|
Hello, I get the following message(s) when trying to build my studies: JSON parse error: The document is empty.. Server text:
or The build failed.
failed to generate the build environment, error while Creating Container. or JSON parse error: The document root must not be followed by other values.. Server text: 404 page not found
Please let me know, many thanks. |
| [2026-05-08 14:00:31] |
| John - SC Support - Posts: 46031 |
|
We are aware of the issue with the remote build servers. We are working on it.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-05-08 14:24:24] |
| Sierra_Chart Engineering - Posts: 23709 |
|
We are aware of the problem. We are working on it. And we are not sure of the cause at this time.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-05-08 17:12:28] |
| Sierra_Chart Engineering - Posts: 23709 |
|
This is now resolved.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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