Support Board
Date/Time: Wed, 06 May 2026 20:53:34 +0000
Data Feed Problem???
View Count: 27
| [2026-05-06 15:58:00] |
| drn_futures - Posts: 2 |
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I'm not sure how to title this problem. Let me try to describe what I'm seeing. First after the May 5th 2026 session close, no market activity is shown. Second, the chart provides two data feed related messages (please see the attachment for the exact messages). I don't know how to get to the root cause from these messages and need help to resolve whatever is causing the problem. I did check my broker account at AMP and there hasn't been changes there, so I'm guessing that my problems are on the Sierra Chart side of things. Following is a link to the image of my study free chart: https://www.sierrachart.com/image.php?Image=1778082626338.png
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 ES_Chart_Error_Messages_2026-05-06.png / V - Attached On 2026-05-06 15:35:26 UTC - Size: 185.9 KB - 8 views |
| [2026-05-06 17:05:38] |
| John - SC Support - Posts: 45989 |
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The exchange that you had active with our Denali Exchange Data Feed in April did not renew on May 1, 2026, due to insufficient funds in your account at that time. You can add funds to your account at the following link: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit#MoveToTop Then you can activate the exchange(s) for which you want real-time CME Group data at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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