Support Board
Date/Time: Thu, 14 May 2026 10:28:27 +0000
payment
View Count: 124
| [2026-05-06 12:36:39] |
| User144295 - Posts: 76 |
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Hi team, I would like to buy denali for 13.50 but it is blocked. can you please help? As per attachment. thank you |
 20260506 14 34 43.jpg / V - Attached On 2026-05-06 12:36:17 UTC - Size: 143.21 KB - 16 views |
| [2026-05-06 14:51:39] |
| John - SC Support - Posts: 46122 |
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Our apologies for this. Apparently some people are having a problem accessing the payments page due to some changes we put in to prevent fraudulent transactions. We are working on this and will post back in here to let you know when we have it fixed. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-05-06 15:05:44] |
| John - SC Support - Posts: 46122 |
|
We believe we have this fixed now. Please try to make a payment at the following link: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit#MoveToTop For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-05-08 12:42:59] |
| User144295 - Posts: 76 |
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I managed to top up. Now would like to purchase CME with Market Depth for non-professional Trading accounts but system does not allow me to complete purchase. I would like to go from package 5 to package 11 after I purchase CME with Market Depth for non-professional Trading accounts.
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| 20260508 14 40 16.jpg / V - Attached On 2026-05-08 12:41:18 UTC - Size: 152.28 KB - 10 views |
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