Support Board
Date/Time: Sun, 21 Jun 2026 23:14:20 +0000
where is my fund AUD $72 on 23/4/2026 coz this transfer will use for data service usd
View Count: 202
| [2026-05-02 21:15:27] |
| User137989 - Posts: 17 |
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after i paid on above date then i can set up dom and heatmap around 1 week but now it gone not 1 month and i check on data service it not active what that mean
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| [2026-05-02 21:51:09] |
| Sierra_Chart Engineering - Posts: 24083 |
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How did you make this payment? Through what payment processor? PayPal or Stripe or another method? You can see all of your transactions here: https://www.sierrachart.com/UserControlPanel.php?page=TransactionLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-05-02 21:52:12
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| [2026-05-02 23:54:19] |
| User137989 - Posts: 17 |
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so full cme group with market depth$40.50 dual date will be the end of month even i just paid on 21/4/2026 right ?
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| [2026-05-03 08:25:35] |
| User135243 - Posts: 272 |
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this is correct, real-time data is charged for each calendar-month (doesn't matter if you activate it on the 1st or last day of the month)
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| [2026-05-03 20:46:51] |
| Sierra_Chart Engineering - Posts: 24083 |
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so full cme group with market depth$40.50 dual date will be the end of month even i just paid on 21/4/2026 right ? You will have been charged the full exchange fee, in April, even at the end, and also at the beginning of May. This is based on exchange policy.The exchange fee you paid for at the beginning of May does not have market depth so it was only 6 USD. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-05-03 20:47:55
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