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Date/Time: Sat, 13 Apr 2024 09:49:07 +0000



Problems loading stockdata from IB

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[2014-10-28 22:02:50]
User20361 - Posts: 6
Dear,

I do have problems to load the realtime stock data into Sierra Chart. I can read the daycharts but the Hour and minute charts of the stocks stay empty. While Forex data and IB data is fine. I can see the realtime information in the TWS program so I know the information is there. Any idea what could be the problem?

Already thanks for your answer,

See also attached screenshot TWS programm from IB

Anita
imageTWS account.PNG / V - Attached On 2014-10-28 22:02:15 UTC - Size: 174.96 KB - 317 views
[2014-10-29 03:51:54]
Sierra Chart Engineering - Posts: 104368
Restart Sierra Chart and open one of the charts you are not getting historical Intraday data for and then post a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#log

Let us know the symbol of the chart.

Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2014-10-29 11:46:45]
User20361 - Posts: 6
I have found the solution to the problem. I try to use another format. Instead of HEI I used HEI-STK-AEB! Now it works. Thanks for your support!!

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