Support Board
Date/Time: Sun, 07 Jun 2026 07:22:33 +0000
Price Retracement Tool
View Count: 203
| [2026-04-22 23:00:19] |
| User696540 - Posts: 38 |
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Hi I've recently encountered a problem using the Price Retracement tool. When I activate it, normally the 0% and 100% points have horizontal lines one can use to accurately place the tool. But Lately, one of the point does NOT have the associated horizontal line UNTIL I click it the 2nd time. ie to place it....it's a click-drag-click sequence. I've attached 2 images. The 1st is what is happening after the 1st click and in the process of dragging. The 2nd image is after clicking the 2nd time to complete the process. I have SC installed on 2 computers....2 installations each. It works as it should on all 3 of the other installations. I've tried changed/editing virtually everything imaginable in the Settings, levels, config, etc Thanks! |
Pic 1.PNG| [2026-04-24 21:19:16] |
| Sierra_Chart Engineering - Posts: 23950 |
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For this issue we would need to get the main configuration file from you. This is the Sierra4.config which is located in your Sierra Chart installation folder. You can privately attach it here. Instructions: Support Board Posting Information: Attaching a File (Optional) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-05-01 14:25:30] |
| Sierra_Chart Engineering - Posts: 23950 |
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We have given this some thought, and what we think the problem is that when a Chart Drawing is being drawn it uses an Exclusive Or drawing mode which changes the color of the lines. And due to the blending with the background color it might be invisible when you are actively drawing the line. Therefore, we want you to change the color of the 100% line, to a significantly different color. And that should resolve the problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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