Support Board
Date/Time: Mon, 20 Apr 2026 18:59:46 +0000
Double Charge for Denali Data Feed
View Count: 31
| [2026-04-20 10:49:41] |
| Matias Quadro - Posts: 9 |
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Hi, i have activated Denali Data Feed on the 16th of April of this year and i was rightfully charged the same day for 27$. What i don't understand is the reason why i got charged again of 27$ Yesterday the 19th of April. Could you please verify? I would really appreciate it. Thank you. |
| [2026-04-20 12:53:32] |
| User135243 - Posts: 240 |
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Realtime data is charged by calendar-month, so if you buy it on the 16th, it is for April, on 19th they charge you for the next month
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| [2026-04-20 13:19:31] |
| Sierra_Chart Engineering - Posts: 23565 |
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You can see all of the transactions here: https://www.sierrachart.com/UserControlPanel.php?page=TransactionLog And activated services here: https://www.sierrachart.com/UserControlPanel.php?page=RecurringServices Look those over. This may answer the question as to why this occurred. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-04-20 13:20:00
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