Support Board
Date/Time: Sat, 18 Apr 2026 09:08:56 +0000
No CME data at 13:21 ET today?
View Count: 34
| [2026-04-17 19:50:29] |
| john4th - Posts: 35 |
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CME data stopped today at 13:21 ET. The ES data came back at 13:26; while the NQ was out until 13:34ET. I reloaded all charts and restarted system but still the same gaps. Any ideas what occurred?
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| [2026-04-17 20:17:33] |
| John - SC Support - Posts: 45686 |
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We are not seeing any issue with data from today. Our best guess is that you had a connectivity issue during that time. We can not explain why you would different gaps in different symbols, but there definitely not an issue with the data today. Refer to the following for how to get the missing data back into your charts: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-04-18 06:09:44] |
| Sierra_Chart Engineering - Posts: 23532 |
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There was definitely no outage from the Sierra Chart side for CME data today. To download the missing data follow the instructions here: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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