Support Board
Date/Time: Fri, 17 Apr 2026 19:35:23 +0000
Running TWS Software but Sierrachart not able to connect
View Count: 12
| [2026-04-17 17:40:29] |
| lieatishfan - Posts: 2 |
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Hi, I've received this popup: "Connection error message from service: Interactive Brokers". My TWS software is running in the background - can you please advise if there's anything I can look into to fix this connection error?
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| [2026-04-17 18:31:46] |
| John - SC Support - Posts: 45681 |
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In a recent release by Interactive Brokers, they automatically set the option for "Enable ActiveX and Socket Clients" to disabled. You need to manually enable the option. Refer to Step #5 at the following link: Interactive Brokers Trading Service: Setup Instructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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