Support Board
Date/Time: Tue, 14 Apr 2026 22:58:37 +0000
tle: Unauthorized Third Device Access – Request to Remove/Block Device
View Count: 27
| [2026-04-14 14:32:31] |
| Damian MacPherson - Posts: 1 |
|
Hello, I am contacting you regarding my account’s allowed systems.I currently use Sierra Chart on two devices that I recognize and use regularly (a laptop and a desktop PC). However, I have noticed that there is a third device listed/connected that I do not recognize.I would like to request assistance in removing or blocking this unknown device and ensuring that only my two authorized devices (my laptop and PC) are allowed to access my account. Please let me know what steps you need from me or if you can reset/restrict the allowed systems on my account. Thank you for your help. Kind regards, Damian User name: Damian2023 |
Attachment Deleted. Private File |
| [2026-04-14 15:13:03] |
| John - SC Support - Posts: 45634 |
|
We have removed the connection from the device that you specified. Be sure to change your Sierra Chart password (if you have not already done so) to avoid that person logging in again to your account. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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