Support Board
Date/Time: Sun, 31 May 2026 06:51:01 +0000
Error messages upon logging in
View Count: 161
| [2026-04-13 18:16:28] |
| countryboy92 - Posts: 111 |
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I have a lot of error messages; can someone have a quick look and let me know if I need to do something different?
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Attachment Deleted. Private File |
| [2026-04-13 20:54:20] |
| Sierra_Chart Engineering - Posts: 23895 |
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There is no concern with those messages. Everything looks fine. We also see you are using CQG. If you are just trading on the CME Group of markets we strongly recommend using Teton order routing: Sierra Chart Teton Futures Order Routing Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-04-13 20:55:25
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| [2026-04-14 13:49:23] |
| countryboy92 - Posts: 111 |
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I just confirmed with AMP that Teton has been enabled. I am logging into Sierra Charts this morning and I am getting the error message: Logon Unsuccessful; your logon is disabled; contact your FCM |
| [2026-04-14 14:31:18] |
| countryboy92 - Posts: 111 |
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I switched "data trade service" to Teton CME Routing. I can now login but I have no data connection and the screen is frozen. I also "connected to data feed" and still no data
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| [2026-04-14 15:10:27] |
| John - SC Support - Posts: 46361 |
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Our best guess is that you do not have your symbols set correctly for Teton. With your Current Selected Service set to "Teton CME Routing" and you chartbooks open, select "Edit >> Translate Symbols to Current Service". Hopefully, that will resolve your issue. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-04-14 15:37:13] |
| countryboy92 - Posts: 111 |
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Data is working again. I am missing data from 2-3-26 to 3-15-26; how do I get that back?
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| [2026-04-14 16:57:58] |
| John - SC Support - Posts: 46361 |
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Refer to the following: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-04-15 00:26:56] |
| countryboy92 - Posts: 111 |
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Got the data loaded back in, thanks
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