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Не работает Сиерра

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[2014-10-28 10:58:49] #1 [Go To First Post]
User885845 - Posts: 8
Помогите мне пож. незнаю что делать, сиеера платная, фид CTS T4, на одгом компе фид подключается на другом нифега хотя фид один пароль, логин все одно, пишет ЛОГ http://clip2net.com/s/jaEQtE вот что делать, думаю уже перейти на Ниндзю , хотя понимаю что сиерра получше.

[2014-10-28 18:02:11] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
The problem is that your computer's clock is not set accurately and the CTS FIX server is closing the connection with an error. Refer to help topic 38 here for instructions to correctly set your computer clock: Incorrect Date and/or Time Display, Missing Historical Intraday Data, Chart Not Updating Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-10-28 18:04:24] #3 [Go To First Post]
Sierra Chart - Max - Posts: 5825
Проблема в том, что время компьютера не установлен точно и сервер FIX CTS закрывает соединение с ошибкой. Обратитесь к инструкции здесь: Incorrect Date and/or Time Display, Missing Historical Intraday Data, Chart Not Updating Sierra Chart Support Date Time Of Last Edit: 2014-10-28 18:04:47

[2014-10-30 06:58:04] #4 [Go To First Post]
User885845 - Posts: 8
Ребят если б я знал Аглицкий то зачем мне писать в русскую тех помощь. У меня такое время сиерры http://clip2net.com/s/jbs6ap и время компа одинаковое, что делать может напишите на великом и могучем? Date Time Of Last Edit: 2014-10-30 07:00:11

[2014-10-30 07:32:37] #5 [Go To First Post]
ganz - Posts: 1048
User885845 Это предложения от пользователя СЧ: 1. Воспользуйтесь переводчиком Гугл или плагином для Фаерфокс, чтобы получить перевод на русский. 2. Поддержка СЧ отвечает за устранение неисправностей с СЧ. В данном случае Вы не можете подключиться к сервису данных CTS. Сообщение о разрыве связи по причине смещения времени - от CTS. Признаков неисправности СЧ на данный момент - нет. 3. Состояние системных часов компа - ответственность владельца компа и есть очевидное и необходимое условие корректной работы с любым онлайн сервисом. 4. Если желаете - то сделайте сюда копию полного лога той установки СЧ, которая не подключается к CTS, как сказано тут: http://www.sierrachart.com/index.php?page=doc/PostingInformation.php#log - возможно это осветит ситуацию яснее. Date Time Of Last Edit: 2014-10-30 07:33:43

[2014-10-30 08:05:52] #6 [Go To First Post]
User885845 - Posts: 8
Я отправил, потомучто не знаю как мне настроить эти часы - там время нормальное и в сиерре точно такое же время. ЧТО МНЕ ЕЩЕ НАДО НАСТРОИТЬ??? мне главное что сиерра работала, я плачу за это деньги по полной стоимости ПОМОГИТЕ ПЛИЗЗЗ

[2014-10-30 08:06:25] #7 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
If you are still having a problem , then select File >> Connect to Data Feed and post a copy of the Message Log again by following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-10-30 08:07:40] #8 [Go To First Post]
User885845 - Posts: 8
Ребят при переходе на время ну могли бы хотя бы памятку сделать. По шагово что надо проверить и как установить?

[2014-10-30 08:14:55] #9 [Go To First Post]
ganz - Posts: 1048
User885845 Это предложения от пользователя СЧ: то, за что Вы платите - работает, имо. 1. сделайте попытку подключения к сервису 2. после этого скопируйте сюда полный лог

[2014-10-30 08:45:52] #10 [Go To First Post]
User885845 - Posts: 8
Software version: 1203 \| 2014-10-30 09:49:27 Usage end date: 2014-10-30 \| 2014-10-30 09:49:27 Enabled for: Advanced Features. \| 2014-10-30 09:49:27 Enabled for: Advanced Features 2. \| 2014-10-30 09:49:27 Enabled for: Sierra Chart Historical Data Service. \| 2014-10-30 09:49:27 Allow Support for Sierra Chart Data Feeds is enabled. \| 2014-10-30 09:49:27 Active service: CTS T4 FIX \| 2014-10-30 09:49:27 Time Zone: +04:00:00 (MSK+04) \| 2014-10-30 09:49:27 2014-10-30 09:49:27 Local computer clock time \| 2014-10-30 09:49:27 2014-10-30 05:49:27 GMT time \| 2014-10-30 09:49:27 2014-10-30 09:49:27 Time zone adjusted time \| 2014-10-30 09:49:27 Time difference to server time: 3441 seconds. \| 2014-10-30 09:49:27 WARNING: Your computer's clock is off by 3441 seconds. For help with this Date-Time issue, press the Send for Analysis button. \| 2014-10-30 09:49:27 Program path: C:\SierraChart\ \| 2014-10-30 09:49:27 Data Files path: C:\SierraChart\Data\ \| 2014-10-30 09:49:27 OS Version Number: 5.1 \| 2014-10-30 09:49:27 Locale Information: English_United States.1252 \| 2014-10-30 09:49:27 Checking for new symbol settings for cts \| 2014-10-30 09:49:28 HTTP connection to www.sierrachart.com:80 (0) \| Resolved address sierrachart.com to IP 88.198.13.175 \| 2014-10-30 09:49:28 Notice: 0 days of full use Remaining. To continue full use the software and services, \| 2014-10-30 09:49:28 purchase more usage time by selecting 'Help >> Add Usage Credit' on the menu. \| 2014-10-30 09:49:28 * HTTP connection to www.sierrachart.com:80 (724) \| Connected. \| 2014-10-30 09:49:28 Symbol settings are up-to-date for cts \| 2014-10-30 09:49:28 HTTP connection to www.sierrachart.com:80 (724) \| Closed. No error. \| 2014-10-30 09:49:33 HTTP connection to www.sierrachart.com:80 (724) \| Shutdown and closed. \| 2014-10-30 09:49:33 CTS FIX - Connecting to CTS Simulation server fix-sim.t4login.com:10443 \| 2014-10-30 09:49:35 CTS FIX - Firm: CTS \| 2014-10-30 09:49:35 CTS FIX socket (0) \| Resolved address fix-sim.t4login.com to IP 69.44.110.200 \| 2014-10-30 09:49:35 CTS FIX socket (724) \| Connected. \| 2014-10-30 09:49:36 CTS FIX socket (724) \| Starting SSL connection. \| 2014-10-30 09:49:36 CTS FIX socket (724) \| SSL connection established. \| 2014-10-30 09:49:37 CTS FIX: Sending the Logon message. \| 2014-10-30 09:49:38 CTS FIX: Received a FIX message from an unknown sender. Expected "CTS", but received "". \| 2014-10-30 09:49:38 * FIX Message: 8=FIX.4.29=10335=334=149=56=50=T4FIX52=20141030-06:46:59.25145=1372=A373=1058=Sending Time Accuracy problem10=193 \| 2014-10-30 09:49:38 * CTS FIX: Received a FIX message intended for a different target. Expected "SierraChart", but received "". \| 2014-10-30 09:49:38 * FIX Message: 8=FIX.4.29=10335=334=149=56=50=T4FIX52=20141030-06:46:59.25145=1372=A373=1058=Sending Time Accuracy problem10=193 \| 2014-10-30 09:49:38 * CTS FIX: Received a FIX message from an unknown sender. Expected "CTS", but received "". \| 2014-10-30 09:49:38 * FIX Message: 8=FIX.4.29=11135=534=249=56=50=T4FIX52=20141030-06:46:59.25158=FIXLogin Time Tag Accuracy Problem - Out of time window10=233 \| 2014-10-30 09:49:38 * CTS FIX: Received a FIX message intended for a different target. Expected "SierraChart", but received "". \| 2014-10-30 09:49:38 * FIX Message: 8=FIX.4.29=11135=534=249=56=50=T4FIX52=20141030-06:46:59.25158=FIXLogin Time Tag Accuracy Problem - Out of time window10=233 \| 2014-10-30 09:49:38 * CTS FIX socket (724) \| Closed. No error. \| 2014-10-30 09:49:38 CTS FIX socket (724) \| SSL shutdown indicates not able to send 'close notify'. \| 2014-10-30 09:49:38 CTS FIX socket (724) \| SSL has been shut down. \| 2014-10-30 09:49:38 CTS FIX socket (724) \| SSL object has been freed. SSL state is now disconnected. \| 2014-10-30 09:49:38 CTS FIX socket (724) \| Shutdown and closed. \| 2014-10-30 09:49:38 CTS FIX: Socket connection was closed without any logout messages sent or received. \| 2014-10-30 09:49:38 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2014-10-30 09:49:38 To prevent further connection attempts, select 'File >> Disconnect'. \| 2014-10-30 09:49:38 CTS FIX: Disconnected. \| 2014-10-30 09:49:38 Will reconnect to the server in 3.0 seconds Select 'File >> Disconnect' to prevent further connection attempts. \| 2014-10-30 09:49:38 Date Time Of Last Edit: 2014-10-30 09:19:16

[2014-10-30 09:01:35] #11 [Go To First Post]
ganz - Posts: 1048
SC Support FYI: http://www.timeanddate.com/news/time/russia-abandons-permanent-summer-time.html

[2014-10-30 09:10:06] #12 [Go To First Post]
ganz - Posts: 1048
User885845 Это предложения от пользователя СЧ: Time difference to server time: 3441 seconds. \| 2014-10-30 09:49:27 WARNING: Your computer's clock is off by 3441 seconds. For help with this Date-Time issue, press the Send for Analysis button. \| 2014-10-30 09:49:27 Время на этом компе перевелось на зимнее? Date Time Of Last Edit: 2014-10-30 09:10:34

[2014-10-30 09:48:43] #13 [Go To First Post]
User885845 - Posts: 8
все заработало спасибо, останусь преданным фаном СИЕРРЫ))

[2014-10-30 09:59:19] #14 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Это хорошо Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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