Support Board
Date/Time: Sun, 24 May 2026 18:26:18 +0000
data connectivity
View Count: 126
| [2026-04-07 21:15:56] |
| DOUGLAS DEE - Posts: 5 |
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my chartbook doesn't display anything and i just paid my subscription.
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Attachment Deleted.  Screenshot 2026-04-08 001317.png / V - Attached On 2026-04-07 21:13:41 UTC - Size: 43.78 KB - 27 views |
| [2026-04-08 13:15:59] |
| John - SC Support - Posts: 46260 |
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Check "Chart >> Graph Draw Types" and make sure this is not set to "Blank". If not the above, then check "Chart >> Chart Settings >> Session Times" and make sure the Session Times are set wide enough to cover the times for trading. If the above do not solve it, then please do the following for us: - Select "Window >> Message Log". - On the Message Log, select "Edit >> Clear Log". - With the blank chart active, select "Edit >> Delete All Data And Download". - You should see messages about downloading the data and then loading the data in the chart. Once those are done, or if you do not see them at all, then get us your Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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