Support Board
Date/Time: Thu, 02 Apr 2026 18:30:27 +0000
unable to get realtime data after loggin to sierra charts
View Count: 33
| [2026-04-02 14:06:02] |
| mike tradingspace - Posts: 10 |
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unable to get real-time data after logging to sierra charts error message real time data only support with sierra charts CL F.US.CLEK26
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| [2026-04-02 14:22:07] |
| John - SC Support - Posts: 45462 |
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The exchanges that you had active in March did not renew on April 1, 2026, due to insufficient funds in your account at the time of renewal. You can activate the exchange(s) for which you want real-time data for the CME Group at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-04-02 14:54:05] |
| mike tradingspace - Posts: 10 |
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which option do i select for link you send me https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges
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| [2026-04-02 17:11:19] |
| John - SC Support - Posts: 45462 |
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We see that you have activated the "Full CME Group (CME, CBOT, COMEX, NYMEX) for non-professional Trading accounts".
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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