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Date/Time: Fri, 03 May 2024 04:07:01 +0000



Connection failure to Interactive Brokers

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[2014-10-27 11:24:37]
User20361 - Posts: 6
Dear,

At this moment I am using Sierra Chart in the Trial period. I have problems to establisch a connection with my interactive brokers account. Is this due to the fact I am in a Trial Period? or is something wrong with the connection settings? (Please find attached the LOG file)

I find the program pretty complicated but once going it looks very good. I am interested also in back testing en to program specific alerts on the technical analysis. Once I pay for the service is it possible to get some support to set up the allerts en backtesting?

Already thanks for your answer.

Best regards,
Anita van den Bedem
[2014-10-27 15:41:40]
Sierra Chart - Max - Posts: 5599
Your Sierra Chart trial is not restricted.

Make sure the Interactive Brokers setup instructions here are followed:
https://www.sierrachart.com/index.php?page=doc/IB.php#SetupInstructions

Provide a copy of the Message Log, by following these instructions:
http://www.sierrachart.com/index.php?l=PostingInformation.php#log

We do not see any logs attached to the initial post.
Sierra Chart Support
Date Time Of Last Edit: 2014-10-27 16:57:58
[2014-10-27 16:57:47]
Sierra Chart Engineering - Posts: 104368

I find the program pretty complicated but once going it looks very good. I am interested also in back testing en to program specific alerts on the technical analysis. Once I pay for the service is it possible to get some support to set up the allerts en backtesting?
It depends upon the kind of help you need. When it comes to programming alerts, then we do not provide formula programming help.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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