Support Board
Date/Time: Sat, 19 Sep 2026 23:14:28 +0000
Chartbooks not maintaining their last organized state z-order
View Count: 1170
| [2026-08-04 22:31:01] |
| Sierra_Chart Engineering - Posts: 24894 |
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We did some additional testing. Definitely no problems with minimized charts like you describe. Just make sure when you close the Chartbook, that none of the minimized charts have the focus. But even if one does that is not going to cause the others to be to be placed above other non-minimized charts. Also, you can control the order in which, charts are opened, through this window: Window, CB and CW Menus: Windows and Chartbooks (Window) Organize them the way you want there, and save the Chartbook. The other thing that will be out in the next release, 2934 is an option to disable the maintaining of the z-order of the charts as you left them. In case for some reason that is not working, properly on some systems. This will be in Global Settings >> General Settings. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-08-04 22:32:39
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| [2026-08-04 23:38:13] |
| SierraMatthew - Posts: 36 |
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Hi John, So what are my options going forward? It is extremely frustrating that the program defaults to what charts are displayed in the chartbook. It didn't used to be this way. It used to be whatever was being displayed was being displayed the next time you switch to a chartbook. Please we can work through this without giving up so quickly. I have the charts I want always displayed set #1 to #4 and they are in order. Yet the chartbook always switches back to it's own setting every time I leave and go back into the chartbook. The desired behaviour is whatever windows and settings were when the chartbook was last accessed. Thank you |
| [2026-08-05 02:44:50] |
| Sierra_Chart Engineering - Posts: 24894 |
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We need to do a remote assistance call with you, to observe the problem. As long as you can consistently reproduce it we should be able to see it. We want to understand what the specific problem is and why it might be occurring or maybe there is a misunderstanding. There really should not be any issue.The implementation is all very straightforward. We can do this, tomorrow afternoon or evening. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-08-05 02:45:20
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| [2026-08-05 03:25:36] |
| SierraMatthew - Posts: 36 |
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Hi John, Okay sounds good. I was playing around with it more tonight and managed to make the minimized windows stay in the background. This is a relief as keeping the other charts minimized is a potential solution . More specifically with the z-order issue. It WILL keep the very last selected chart open and in the foreground when I switch back but the other 3 go into the background and the background charts come forward. No matter how far I push them down the list in Window, CB and CW Menus: Windows and Chartbooks (Window). Lets touch base in the morning. Thank you. |
| [2026-08-05 12:41:49] |
| SierraMatthew - Posts: 36 |
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Okay I am ready when you are.
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| [2026-08-05 20:00:03] |
| Sierra_Chart Engineering - Posts: 24894 |
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We apologize for the delay. We will be ready in about 30 minutes.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-08-05 20:54:57] |
| Sierra_Chart Engineering - Posts: 24894 |
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We tried calling and there was no answer. Let us know when is a good time for us to call back. We can call before, 8 PM US Eastern time. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-08-06 02:22:06] |
| SierraMatthew - Posts: 36 |
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Hi thank you for calling I didn't realize that you would be calling me if you'd like I can be ready at the same time you called tomorrow. Or anytime.
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| [2026-08-06 19:22:05] |
| Sierra_Chart Engineering - Posts: 24894 |
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The best time for us to call you today will be around 8 PM Eastern if that is all right.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-08-06 23:15:54] |
| Sierra_Chart Engineering - Posts: 24894 |
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We tried calling, but got a busy signal after several rings. We have done some additional testing, and we do see a problem where the z-order of the charts is not being maintained even when switching Chartbooks. We had not seen this previously in testing. So we are going to look into this and get it resolved. Give us one or two days. So no need for us to do a remote assistance call with you at this time until we get a new release out and only if you continue to have a problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-08-07 03:23:27] |
| SierraMatthew - Posts: 36 |
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Hi John, I am sorry I missed your call. I ended up waiting from 7am to 5:30pm (especially at 4pm as discussed) and I had to leave the house for a bit after that and that is exactly when I missed your call. We can try again tomorrow if you feel it's necessary. Again I am so sorry to miss your call. |
| [2026-08-07 12:47:20] |
| SierraMatthew - Posts: 36 |
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Good morning. I'll be available today in case you call. Have a good day. |
| [2026-08-09 00:52:49] |
| Sierra_Chart Engineering - Posts: 24894 |
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At this time, the issues you are having with MDI window states not being properly restored is now all resolved. We were not aware of, certain scenarios where they would occur under. Our testing has only been when working with a single Chartbook. We did not consider, Chartbooks that are loaded but hidden and when they are being saved that way. That is when there is a problem. Update to version 2936. Instructions: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-08-09 00:53:14
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| [2026-08-10 12:52:41] |
| SierraMatthew - Posts: 36 |
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It works! Thank you so much John for not giving up and for finding what was happening. I am so very grateful for your time and assistance!
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