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Encountered invalid field code (0) while reading chartbook file:

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[2014-10-25 19:38:47] #1 [Go To First Post]
User998601 - Posts: 13
I have run into the same problem reported earlier in October. I updated Sierra Chart to 1205 and then was unable to open any of my chartbooks. The log showed the invalid field code (0) message. I tried to copy the backup chartbooks as suggested in the support board thread, but they would not open either. I installed an earlier version of Sierra Charts (1199), but I still receive the same error message. Below is a copy of the log. Please suggest a way to proceed. Thank you. Jim Software version: 1199 \| 2014-10-25 12:18:41 Usage end date: 2015-02-12 \| 2014-10-25 12:18:41 Enabled for: Advanced Features. \| 2014-10-25 12:18:41 Enabled for: Advanced Features 2. \| 2014-10-25 12:18:41 Enabled for: Sierra Chart Historical Data Service. \| 2014-10-25 12:18:41 Allow Support for Sierra Chart Data Feeds is enabled. \| 2014-10-25 12:18:41 Active service: SC Forex Data (FXCM) \| 2014-10-25 12:18:41 Time Zone: -07:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2014-10-25 12:18:41 2014-10-25 12:18:41 Local computer clock time \| 2014-10-25 12:18:41 2014-10-25 19:18:41 GMT time \| 2014-10-25 12:18:41 2014-10-25 12:18:41 Time zone adjusted time \| 2014-10-25 12:18:41 Time difference to server time: 4 seconds. \| 2014-10-25 12:18:41 Program path: C:\SierraChart\ \| 2014-10-25 12:18:41 Data Files path: C:\SierraChart\Data\ \| 2014-10-25 12:18:41 OS Version Number: 6.2 \| 2014-10-25 12:18:41 Checking for new symbol settings for fxcm \| 2014-10-25 12:18:41 HTTP connection to www.sierrachart.com:80 (0) \| Resolved address sierrachart.com to IP 88.198.13.175 \| 2014-10-25 12:18:41 HTTP connection to www.sierrachart.com:80 (1532) \| Connected. \| 2014-10-25 12:18:41 Requesting symbol settings for fxcm. Overwrite = on. \| 2014-10-25 12:18:41 Symbol settings received. \| 2014-10-25 12:18:43 Processed received symbol settings \| 2014-10-25 12:18:43 SC Forex Data (FXCM) \| Connecting to the server ds5.sierracharts.com. Port 443 \| 2014-10-25 12:18:46 Socket (0) \| Resolved address ds5.sierracharts.com to IP 204.15.192.106 \| 2014-10-25 12:18:46 Socket (2200) \| Connected. \| 2014-10-25 12:18:46 SC Forex Data (FXCM) \| Connected to server. \| 2014-10-25 12:18:46 SC Forex Data (FXCM) \| Sending logon request message. \| 2014-10-25 12:18:46 SC Forex Data (FXCM) \| Server Info - Server Name: . \| 2014-10-25 12:18:46 SC Forex Data (FXCM) \| Server protocol version: 4. Client protocol version: 4. There is a protocol match. \| 2014-10-25 12:18:46 SC Forex Data (FXCM) \| Successfully connected. \| 2014-10-25 12:18:46 HTTP connection to www.sierrachart.com:80 (1532) \| Shutdown and closed. \| 2014-10-25 12:21:43 Encountered invalid field code (0) while reading chartbook file: C:\SierraChart\Data\ChartbookExample.cht \| 2014-10-25 12:21:47 * Encountered invalid field code (0) while reading chartbook file: C:\SierraChart\Data\ES dash.cht \| 2014-10-25 12:23:37 * Date Time Of Last Edit: 2014-10-25 20:03:15

[2014-10-25 20:06:02] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
There are many backup Chartbooks available in the Backups folder. Did you try all of them? Here is the documentation: http://www.sierrachart.com/index.php?page=doc/doc_Chartbooks.html#BackupChartbook If you still have a problem post one of the Chartbooks here so we can test it. Here are instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-10-25 20:07:08

[2014-10-27 00:35:51] #3 [Go To First Post]
User998601 - Posts: 13
I found three backup Chartbooks in the Backups folder and tried all three and received the invalid field code (0) while opening the chartbook. I am attaching one of the chartbooks that failed.


22.ES dash.back.cht - Attached On 2014-10-27 00:35:35 UTC - Size: 515.72 KB - 423 views

[2014-10-27 00:59:30] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Have you just recently updated Sierra Chart? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-10-27 01:46:20] #5 [Go To First Post]
User998601 - Posts: 13
Yes I updated the Sierra Charts a couple of days ago and that is what started all the trouble. After the update my chartbooks in my file no longer would upload even though I was clearly connected (as shown by ability to upload other raw data, and as shown by green bar)

[2014-10-27 01:53:58] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Do you remember what version you were previously running? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-10-27 15:41:52] #7 [Go To First Post]
User998601 - Posts: 13
No I do not remember; but I had not updated for months, maybe over a year, which unfortunately is why I decided to finally update and got into this problem.

[2014-10-27 23:41:22] #8 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We are doing some testing and if it is all right with you, we would like to have a look at this problem using remote assistance. We can do this tomorrow. Just make sure your current telephone number is on this page: https://www.sierrachart.com/usercp.php?page=ManageAccountInfo Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-10-28 02:34:20] #9 [Go To First Post]
User998601 - Posts: 13
Thank you for offer; but today I solved the problem. I asked the people at Order Flow Edge to e-mail their latest chartbook which my I.T.guy transferred to my Sierra Chart and it worked(using the 1199 update). So I don't know why there was a problem but I'm a happy camper now.

[2014-10-28 02:55:59] #10 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
OK this is good because we tried opening a Chartbook from about a year old version of Sierra Chart and it opened fine in the current version. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-11-10 08:02:55] #11 [Go To First Post]
User888375 - Posts: 4
Hi, I encounter the same problem. Just reactivated my account and I cannot access my previous chatbookks. Can you help me ? Remote assistance would be great. Pierre

[2014-11-10 08:22:22] #12 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Use a backup Chartbook file: http://www.sierrachart.com/index.php?page=doc/doc_Chartbooks.html#BackupChartbook Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-11-10 08:53:04] #13 [Go To First Post]
User888375 - Posts: 4
It does not work. I can send you a chartbook file to check. It has been more than a year since theses charts were used in sierra. Would really like to restore them.

[2014-11-10 08:57:33] #14 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Attach one of the Chartbooks you have a problem with here by following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile Also, if you have not used a Chartbook for a year, there will be back up files for it in the Sierra Chart Data Files Folder. These will have a cbak file extension. Try renaming one of these back up files with a standard cht file extension and opening it. You can determine the path to this folder through Global Settings >> General Settings >> Data Files Folder. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-11-10 08:58:17

[2014-11-10 09:04:12] #15 [Go To First Post]
User888375 - Posts: 4
here is one of my previous chartbook. Thanks


Private File Private File

[2014-11-10 19:49:51] #16 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We have discovered the problem. We are going to be releasing 1210 in about a couple of hours which resolves this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-11-11 10:17:56

[2014-11-11 09:09:32] #17 [Go To First Post]
User888375 - Posts: 4
Thanks, It is working now. You have been very reactive and helpful !

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