Support Board
Date/Time: Thu, 05 Mar 2026 20:25:27 +0000
Error message on live account when putting in manual stop
View Count: 30
| [2026-03-05 15:17:29] |
| HAL9000 - Posts: 5 |
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I was hoping you can clarify/help with something. On a live environment, I've put in a limit order with an attached 8 tick emergency stop. Order goes through and i'm in the trade. The trade goes against me and I'm trying to get out with a stop prior to it hitting my emergency stop. I use a keyboard shortcut for a stop. But when I click for the stop, I get an error. see attached. Thank your for your help.
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Private File Private File Attachment Deleted. |
| [2026-03-05 15:35:58] |
| Sierra_Chart Engineering - Posts: 23159 |
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If there is an error in the Trade Service Log, follow these instructions to provide that: Support Board Posting Information: Providing Lines From Trade Service Log Most likely the order is getting rejected by the exchange. You really should not be using a stop in this way. And really the proper way to do what you want is simply to use Flatten: Basic Trading and the Trade Window: Main/C >> Flatten (Flatten and Cancel) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-03-05 15:37:55
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| [2026-03-05 16:11:27] |
| HAL9000 - Posts: 5 |
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Thank you for the prompt response. As always, you guys are absolutely amazing.
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