Support Board
Date/Time: Tue, 03 Mar 2026 23:45:16 +0000
no Denali feed
View Count: 19
| [2026-03-03 17:09:16] |
| User256652 - Posts: 2 |
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Hello, I am using Sierra Chart with EdgeClear as my broker and Ironbeam as my clearing firm. I have already entered my Trading Account Number and selected the Clearing Firm via the link provided earlier, but the status on the "Activate/Deactivate Data Subscriptions" page still shows the orange exclamation mark and "Clearing Firm: Not Set." Could you please manually verify the link between my Sierra Chart account (Jan2007) and my Ironbeam account so I can purchase the CME Denali Data Feed? Thank you. |
| [2026-03-03 21:24:48] |
| John - SC Support - Posts: 44918 |
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the status on the "Activate/Deactivate Data Subscriptions" page still shows the orange exclamation mark
If you are referring to the orange exclamation mark on the "Activate Services" page in the section for "Denali Exchange Data Feed >> CME / CBOT / NYMEX / COMEX Exchange" next to the entry for " Activate / Deactivate Denali Exchange Data Feed Exchanges" - then this is still an orange exclamation mark as you have not activated any exchanges yet. We see that your agreements have been accepted, so you can activate the exchange(s) for which you want real-time data for the CME Group at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges When you do, that orange exclamation mark will change to a green checkmark like the other two item above it. "Clearing Firm: Not Set."
Where are you seeing this? There is no place that we know of that specifically states this. You were missing the clearing firm entry on your previous Uniform Subscriber Agreement for the CME Group, but you have corrected this in the most recent version, so you are fine in this regard. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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