Support Board

• Support Board |
• Search Board |
• Control Panel |
• View My Posts / Threads |
• Direct Messages

Date/Time: Mon, 23 Feb 2026 16:19:18 +0000

SGN - 1 particular stock not updating

View Count: 179

[Page 1 of 1] First Page -- 1 -- Last Page

[2026-02-23 09:47:49] #1 [Go To First Post]
User493740 - Posts: 5
Hi there, I have an issue with one stock not updating. The ticker is SGN. In the same chart and quote book, all other tickers are fine apart from this one. I added the ticker to the quote board along with another ticker and attached it to this ticket. The time is 4.32am and you can see VHUB is updating but SGN is not. The bid, ask and volume for SGN is updating but all the other info is not, almost like this ticker got stuck at 19.00 the day before. I've tried deleting the chart data and redownloading but nothing changes for this one. Do you have any suggestions? Thanks
0x Thank you
Screenshot 2026-02-23 043252.png / V - Attached On 2026-02-23 09:39:26 UTC - Size: 20.47 KB - 8 views

[2026-02-23 13:06:19] #2 [Go To First Post]
User383986 - Posts: 4
I can see it is not loading for me too. You can see bid/ask moving, chart itself is not updating. Date Time Of Last Edit: 2026-02-23 13:16:09
0x Thank you

[2026-02-23 13:23:58] #3 [Go To First Post]
User493740 - Posts: 5
Another one with GETY too just now. I've attached the screenshot showing bid/ask is being updated on quote board but everything else seems to be stuck at 19.00. Same issue.
0x Thank you
Screenshot 2026-02-23 082158.png / V - Attached On 2026-02-23 13:22:37 UTC - Size: 36.82 KB - 8 views

[2026-02-23 14:01:38] #4 [Go To First Post]
User493740 - Posts: 5
Now another one with the symbol AIM. Screenshot attached.
0x Thank you
Screenshot 2026-02-23 085936.png / V - Attached On 2026-02-23 14:00:34 UTC - Size: 34.55 KB - 3 views

[2026-02-23 14:05:27] #5 [Go To First Post]
User493740 - Posts: 5
Now another one with symbol ALUR. Any help would be appreciated. Hopefully it's something I'm doing and not the Denali data feed, because then it would be useless for equities.
0x Thank you

[2026-02-23 14:14:40] #6 [Go To First Post]
funbun - Posts: 94
ALUR indeed is not updating, the rest do
0x Thank you

[2026-02-23 14:36:15] #7 [Go To First Post]
joshtrader - Posts: 538
Guys, check the other thread. SC Engr is looking into it.
0x Thank you

[2026-02-23 14:54:12] #8 [Go To First Post]
User493740 - Posts: 5
Which thread is that? I installed a new version of Sierra Charts from scratch and it also had the same issues, so it's not on my end.
0x Thank you

[Page 1 of 1] First Page -- 1 -- Last Page