Support Board
Date/Time: Sun, 08 Feb 2026 21:33:24 +0000
data feed not connecting and DOM shows wrong acct number
View Count: 16
| [2026-02-08 18:29:40] |
| User953115 - Posts: 6 |
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I'm on the latest version and on auto pay, but not connecting. https://www.sierrachart.com/image.php?Image=1770575168250.png Also, I've selected Ironbeam as broker, DOM show Edgeclear acct number. https://www.sierrachart.com/image.php?Image=1770575241755.png https://www.sierrachart.com/image.php?Image=1770575274124.png Please advise. Thanks |
| [2026-02-08 19:01:49] |
| Sierra_Chart Engineering - Posts: 22738 |
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Please check with Ironbeam, and make sure, they have assigned your Sierra Chart account to your trading account.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-02-08 19:02:06
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