Support Board
Date/Time: Fri, 06 Feb 2026 01:05:55 +0000
Denali connection issue - Message Log sent for analysis
View Count: 8
| [2026-02-05 22:55:51] |
| User887936 - Posts: 1 |
|
Hello, I am experiencing persistent Denali connection disconnections (Socket closed by remote side). I have already synchronized my computer clock (difference is 1 second) and I am running Sierra Chart as an administrator. I have just sent my complete Message Log using the 'Send for Analysis' command. Please review it and let me know why the server is closing the connection. User: [chaim weinberg] |
| [2026-02-06 00:23:11] |
| Sierra_Chart Engineering - Posts: 22689 |
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This is what we see: 2026-02-05 22:44:22.431 | Denali Data Feed | Starting socket receive thread.
2026-02-05 22:44:22.432 | Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2026-02-05 22:44:22.465 | DTC Client socket (2) | Socket gracefully closed by remote side. 2026-02-05 22:44:22.465 | DTC Client socket (2) | CloseSocket call. 2026-02-05 22:44:22.465 | DTC Client socket (2) | Signaling for receive thread to end. Bytes in receive buffer: 0 2026-02-05 22:44:22.465 | Denali Data Feed | Failed connections: 195 Are you running any firewall or security software on your computer other than what is provided with the operating system? We recommend disabling those. The connections are simply getting blocked. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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