Support Board
Date/Time: Wed, 28 Jan 2026 07:59:00 +0000
the plateforme trade automatically without my intervention
View Count: 22
| [2026-01-27 18:37:55] |
| User166863 - Posts: 20 |
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hi guy there is a big problem with your plateform who put short order market when i open my trade activity log window. it the second time today than an order with 2 lots at the market is programmed with out me at the bottom of the order book. now i am in drawdown losses for 200 dollars. you should please quickly manage the service and refund me Date Time Of Last Edit: 2026-01-27 20:09:31
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| [2026-01-27 20:09:04] |
| Sierra_Chart Engineering - Posts: 22557 |
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You need to determine the origin of this order. Here are instructions: Trade Activity Log Analysis: Determining the Origin of a New/Modified Order We do not know, we have no access to your installation of Sierra Chart. It operates fully independently. Only you are in control of it. Opening the Trade Activity Log window would not cause the submission of an order: who put short order market when i open my trade activity log window.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-01-27 20:09:19
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