Support Board
Date/Time: Tue, 20 Jan 2026 18:28:24 +0000
v2866 issue on trade window
View Count: 54
| [2026-01-20 14:09:49] |
| UserAR - Posts: 91 |
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When I switch between chartbooks I lose the trade window when I go between them. I have to constantly 'open trade window for chart' when I come back to my chartbook. Also, I lose my market depth window as well and have to re-open it.
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| [2026-01-20 14:14:06] |
| UserAR - Posts: 91 |
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This seems to be happening in my 2nd and 3rd instance and not in instance 1. Also, it seems it only occurs on chartbooks where I have multiple different trade windows given I have multiple symbols.
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| [2026-01-20 14:59:48] |
| Sierra_Chart Engineering - Posts: 22463 |
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We did some testing and we do not see any issue with this. It all functions correctly and perfectly well. The Trade Window and market depth window, do reopen, when switching between Chartbooks. Check the Window >> Message Log for any window creation errors. However, in the case of the Trade Window, that is automatically hidden for nonactive charts, when it is not attached to a chart, and the active chart is maximized. We should do a remote assistance session with you for you to show us any issues. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-01-20 15:00:24
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| [2026-01-20 15:40:50] |
| User264623 - Posts: 32 |
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I'm experiencing the same issue with the Trade Window disappearing when I switch between chartbooks. Especially noted if I do a "Save All", then switch back to a chartbook that had the Trade Window opened and attached - all trade windows are gone on the other chartbooks. Have to open them again, every time. I am using them as attached. Using v2865. Reverted back to v2862 and back to normal. The "Attach Trade Window to Chart" setting is respected in v2862, but not v2865. Date Time Of Last Edit: 2026-01-20 15:50:31
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| [2026-01-20 15:57:05] |
| Sierra_Chart Engineering - Posts: 22463 |
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This must be the problem: Especially noted if I do a "Save All", then switch back to a chartbook that had the Trade Window opened and attached - all trade windows are gone on the other chartbooks.
We will look into this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-01-20 16:26:44] |
| Sierra_Chart Engineering - Posts: 22463 |
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Regarding post #5, we will have a new release out today to resolve this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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