Support Board
Date/Time: Mon, 19 Jan 2026 18:34:19 +0000
v2865 destroys chartbooks
View Count: 52
| [2026-01-19 09:46:43] |
| User135243 - Posts: 192 |
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after installing v2865 2 of my 3 chartbooks (that auto-start) are destroyed, not the important chart-settings, but the T&S was deleted and the DOM-settings changed to standard. Not that much to reset, but annoying. I went back to v2862 and had to set it up as it was before.
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| [2026-01-19 14:50:00] |
| Sierra_Chart Engineering - Posts: 22442 |
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There are backup Chartbooks available: Chartbooks (Workspaces): Accessing a Backup Chartbook File You do not have to set up or re-create your Chartbooks. You simply need to go back to your previous version use a backup Chartbook. (Help >> Install Previous version). We did testing to ensure that the Time and Sales window will display, as it was previously configured. So we are not sure what the issue is in your case. And there are definitely no changes with any DOM related settings but we are not sure what settings you are referring to. What settings are you referring to? There are no changes with these. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-01-19 14:51:01
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| [2026-01-19 15:02:51] |
| User135243 - Posts: 192 |
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Yes I did the version roll-back, but it didn't work like you said: the T&S were gone (which is no problem) and the DOM just showed the standard DOM (that I get if I use a new DOM), I had to set it up as it was before, it was not a lot of work, but I just wanted to let the developers know that there is a problem and because the same issues happened on both of my pc's it should be a general problem. All 3 chartbooks were set to open on start (same chart-books with different instruments), but just the far right chart-book didn't change anything (just to let you know)
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