Support Board
Date/Time: Tue, 13 Jan 2026 23:27:20 +0000
AMP CQG REACTIVATION DENALI NO DATA
View Count: 10
| [2026-01-13 20:18:05] |
| User143681 - Posts: 47 |
|
AMP balance lapsed and required funding and submitting Existing Setup request to reactivate data feed, i used same as prior by selecting CQG with CME data. CQG website login is working with real time data. Sierrachart displays Real-Time market data only supported with Sierra Chart data feed for symbol F.US.EPH26. Historical download data failed only supported with sierra chart data feed. Sierrchart account is approved with active data exchanges. Settings as Select Global Settings >> Data/Trade Service Settings >> Common Settings. Enable Allow Support for Sierra Chart Data Feeds is correct. Main settings selected service is CQG WebAPI. This was my preferred configuration, with data feed from denali and routing with CQG. All worked prior before the AMP account required funding and reactivation. Other change was updating SC to the current version. Please advise, thank you. |
| [2026-01-13 20:40:41] |
| John - SC Support - Posts: 43962 |
|
The exchange that you had active on our Denali Exchange Data Feed for the CME Group did not automatically renew on January 1, 2026, due to insufficient funds in your account at that time. You can activate the exchange(s) for which you want real-time data for the CME Group at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges You may need to add funds to your account. You do this at the following link: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit#MoveToTop For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: