Support Board
Date/Time: Sat, 10 Jan 2026 04:05:33 +0000
Peculiar Chartbook Behavior
View Count: 47
| [2026-01-09 14:29:59] |
| SpearChucker - Posts: 116 |
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When I switch between chartbooks, the trade window from the previous chartbook follows to the new one. I don't always notice this until I enter a trade, it's then in the wrong market. Here's an example of CL moving to GC. There are no CL charts open in this chartbook. Another minor annoyance is that sometimes switching to another chartbook it displays a chart wasn't the last one in focus. |
 Chartbook.jpg / V - Attached On 2026-01-09 14:29:38 UTC - Size: 71.2 KB - 10 views |
| [2026-01-09 15:39:58] |
| Sierra_Chart Engineering - Posts: 22277 |
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We will check on this. However, the first thing that you need to do is update Sierra Chart to the current version: Software Download: Fast Update Several MDI and float window related issues have been resolved, since the version you are running. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-01-09 22:11:15
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| [2026-01-09 22:10:31] |
| Sierra_Chart Engineering - Posts: 22277 |
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When I switch between chartbooks, the trade window from the previous chartbook follows to the new one. I don't always notice this until I enter a trade, it's then in the wrong market. We are not able to reproduce this. We want you to update to the current version:Software Download: Fast Update If you still have the problem, we will need to get one of the Chartbooks. Another minor annoyance is that sometimes switching to another chartbook it displays a chart wasn't the last one in focus. Also update to the current version. We would not expect issues like this to exist any longer.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-01-09 22:11:44
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| [2026-01-09 22:23:07] |
| Sierra_Chart Engineering - Posts: 22277 |
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After further examination of this issue, if you see a trade window which is part of a particular Chartbook still staying visible, when you switch away from that Chartbook it is part of, this is definitely an operating system level issue. The trade window for a particular chart in a Chartbook, definitely is being hidden when switching away from that Chartbook. Nothing has changed with this functionality. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-01-09 22:24:01
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