Support Board
Date/Time: Sat, 10 Jan 2026 03:05:10 +0000
Account Usage Time Update
View Count: 61
| [2026-01-08 23:04:45] |
| User168209 - Posts: 3 |
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Good afternoon, just following up on this ticket. The connectivity bar is green on sierra chart program, but the charts still show a broken feed. Thanks! |
| [2026-01-08 23:04:53] |
| John - SC Support - Posts: 43903 |
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What do you mean by "the charts still show a broken feed."? We need more specific information on what exactly is occurring and what you are seeing. An image would help as well by following these instructions: Support Board Posting Information: Attaching or Posting a Screenshot/Image (Optional) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-01-09 00:08:23] |
| User168209 - Posts: 3 |
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Good afternoon, my usage time had recently expired, and i had to pay to have my account re enabled. I have connectivity on my upper left hand corner, but the charts indicate no feed. Screenshot attached (Capture.jpg) Thanks! |
 Capture.JPG / V - Attached On 2026-01-09 00:05:51 UTC - Size: 197.08 KB - 8 views |
| [2026-01-09 09:07:09] |
| Sierra_Chart Engineering - Posts: 22277 |
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You need to activate the exchanges that you require here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-01-09 10:13:45] |
| User168209 - Posts: 3 |
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Good to go, thank you!
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