Support Board
Date/Time: Thu, 19 Feb 2026 13:20:01 +0000
Current price bar doesn't start on left side of chart
View Count: 600
| [2026-01-13 11:48:21] |
| User49270 - Posts: 87 |
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ok, if you could do it after 8:00 pm est that would be great
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| [2026-01-13 21:22:37] |
| Sierra_Chart Engineering - Posts: 22913 |
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Yes after 8 PM today will be fine. Please post here about 20 minutes ahead of time as a reminder for us, when you are available. Make sure your current telephone number is set here: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-01-13 21:22:54
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| [2026-01-14 19:06:04] |
| Sierra_Chart Engineering - Posts: 22913 |
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During the remote assistance session yesterday we made notes of a few issues and improvements to be made. We are working on all of this now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-01-14 23:02:18] |
| Sierra_Chart Engineering - Posts: 22913 |
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We will be releasing version 2863 in about 20 minutes. We will want you to update. The issues we identified will be resolved and also various other small improvements. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-01-16 12:09:56] |
| User49270 - Posts: 87 |
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I'm still having issues> The symbols during a scan still want to download data during the scan even after the daily download is complete resulting in a scan that takes a very long time and sometimes freezes during scan. I have real time time updating off.
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| [2026-01-16 16:18:45] |
| Sierra_Chart Engineering - Posts: 22913 |
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You are not running the latest version. Select Help >> Download Prerelease. You need to install the prerelease. You need to have version 2864. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-01-16 16:19:15
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| [2026-01-16 17:36:04] |
| User49270 - Posts: 87 |
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Ok, I didn’t realize that I downloaded the new release
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| [2026-01-16 18:47:41] |
| Sierra_Chart Engineering - Posts: 22913 |
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You need the prerelease. Which is version 2864 at this time.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-01-17 22:28:57] |
| User49270 - Posts: 87 |
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Downloaded 2864 and seems like everything is working perfect now. I'm gonna checked it out for a few days. Thanks to everyone!
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| [2026-01-17 22:33:50] |
| Sierra_Chart Engineering - Posts: 22913 |
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This is good and we actually see you have version 2865 which is the latest version. So this is good.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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