Support Board
Date/Time: Wed, 17 Dec 2025 16:31:04 +0000
Web trade panel issue
View Count: 51
| [2025-12-17 01:00:56] |
| User82146 - Posts: 9 |
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Hi, I haven't been able to use the web training panel for the past few days. When connecting like I usually do I get this: Disconnected CLOSE_ABNORMAL, 1006: Application expecting a status code to indicate that the connection was closed abnormally, e.g., without sending or receiving a Close control frame. This is the action log: Date Time Message 12/16/2025 5:56:03 PM WS 1 [Market Data]: Connection closed to sc_delayed_exchange.datafeed on wss://ds26.sierracharts.com:10041 12/16/2025 5:56:03 PM WebSocket onerror ERROR: {"isTrusted":true} 12/16/2025 5:56:03 PM WebSocket ERROR(event caught): {"isTrusted":true} 12/16/2025 5:56:03 PM WS 0 [Trading]: Connection closed to sc_futures_direct.dtc.trading on wss://futurestrading14.sierracharts.com:11089 12/16/2025 5:56:03 PM WebSocket onerror ERROR: {"isTrusted":true} 12/16/2025 5:56:03 PM WebSocket ERROR(event caught): {"isTrusted": |
| [2025-12-17 01:21:03] |
| Sierra_Chart Engineering - Posts: 21869 |
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What web browser are you using? And is this on a desktop computer?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-12-17 01:28:52] |
| User82146 - Posts: 9 |
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Mobile android Chrome 143.0.7499.109. Just tried on desktop and same close_abnormal in Chrome and Edge. |
| [2025-12-17 01:55:12] |
| User82146 - Posts: 9 |
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Interesting. I tried using mobile data on my phone, and it worked. Must be something odd with my home internet configuration. |
| [2025-12-17 02:44:53] |
| Sierra_Chart Engineering - Posts: 21869 |
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It most likely is a security certificate issue.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-12-17 02:44:59
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