Support Board
Date/Time: Fri, 12 Dec 2025 07:49:50 +0000
i did a payment and it is still processing
View Count: 45
| [2025-12-11 15:46:53] |
| h7asan3 - Posts: 1 |
|
hello its been 24 hours and i paid an amount and it is still processing
|
| [2025-12-11 16:42:40] |
| Sierra_Chart Engineering - Posts: 21806 |
|
What was the method of payment?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-12-11 16:42:46
|
| [2025-12-11 17:02:42] |
| chisel - Posts: 25 |
|
Same here. Paid Dec. 7 via Stripe with credit card. Still processing.
|
| [2025-12-11 17:14:51] |
| |
|
Hello h7asan3, We do see a payment for 10 USD that was processed at 2025-12-11 16:24:52 UTC. Was there another payment you made? Sierra Chart Support Sierra Chart Support |
| [2025-12-11 17:15:52] |
| |
|
@chisel We do see a payment on your account from 2025-12-08 01:07:09 UTC. Sierra Chart Support |
| [2025-12-11 17:24:09] |
| chisel - Posts: 25 |
|
Thank you. Restarted SC v. 2807 but end date remains 12/16/25. Account page still shows processing.
|
| [2025-12-11 17:29:44] |
| |
|
@Chisel Your payment has been processed and the balance is on the Services Balance: https://www.sierrachart.com/UserControlPanel.php "Your usage time will automatically renew in 5 days (2025-12-16). Use Renew Now to manually extend the usage time on your account for the number of selected months and Service Package and have the amount deducted from the Service Balance. However, there is not a need to do this because this will happen automatically on 2025-12-16." Sierra Chart Support |
To post a message in this thread, you need to log in with your Sierra Chart account: