Support Board
Date/Time: Tue, 03 Feb 2026 06:01:23 +0000
Evening session data missing for some contracts
View Count: 165
| [2025-12-09 23:53:28] |
| fortunecookie - Posts: 5 |
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Hi, I see NG: BF F26-G26-H26 data missing 5:00 pm EST onwards. Attached session times and bar period from chart settings. Please let me know what all I need to do to get this fixed. Cyrus |
 Session times.png / V - Attached On 2025-12-09 23:50:39 UTC - Size: 36.84 KB - 27 views Bar Period.png / V - Attached On 2025-12-09 23:52:12 UTC - Size: 48.26 KB - 23 views |
| [2025-12-10 02:58:13] |
| fortunecookie - Posts: 5 |
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Not sure what changed, but I see the data now. Regardless, any guidance would be helpful. Regards, Cyrus. |
| [2025-12-10 15:50:46] |
| John - SC Support - Posts: 44371 |
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There is the 1 hour stop of trading that occurs daily at 17:00 Eastern US Time. And then for this particular product, we see that the trade just before the stop occurred at 16:55:00 Eastern US and then the next trade was at 19:50:00 Eastern US. So there was no data to be had between those times.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-12-10 15:51:10
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| [2025-12-10 20:17:59] |
| fortunecookie - Posts: 5 |
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I see the same missing data now, seems like no trades, but now i cannot see the butterfly spread position. It has been resolved into components. 1. Will these be converted to butterfly spread when data is back? 2. Margin on the spread is much less than individual positions. - Will they now be considered single futures per margin conventions? Or is this just how the BF is displayed? - This is scary since we don't know margin requirements with certainty as missing trades will lead to more margin related problems. Cyrus |
| [2025-12-10 20:54:21] |
| fortunecookie - Posts: 5 |
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How do i flatten positions with limit orders? Flattened them this time with default mkt orders and cost me 500 USD. - Data still missing btw, 15:24:00 - 15:59:00 Cyrus Date Time Of Last Edit: 2025-12-10 20:59:18
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| [2025-12-17 07:34:07] |
| Sierra_Chart Engineering - Posts: 22641 |
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- Data still missing btw, 15:24:00 - 15:59:00 There is not always going to be data for a spread at all times. If you believe there is missing data give us the Date and Time and time zone and exact symbol. We will have a quick look, at our source servers and see if the data is there. But there should not be any difference found.How do i flatten positions with limit orders? Simply use a Limit order and set the price as you require:Flattened them this time with default mkt orders and cost me 500 USD. Order Types: Limit You will have to make your own decision about the price. but now i cannot see the butterfly spread position. It has been resolved into components. Yes usually this is the case.1. Will these be converted to butterfly spread when data is back? We do not understand this question.We are not sure about this. It depends upon the trading service: 2. Margin on the spread is much less than individual positions.
- Will they now be considered single futures per margin conventions? Or is this just how the BF is displayed? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-12-17 07:36:18
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