Support Board
Date/Time: Thu, 11 Dec 2025 06:26:44 +0000
Cannot make payment, cannot subscribe to service package, cannot use emergency acc activat
View Count: 27
| [2025-12-09 07:26:32] |
| User210500 - Posts: 1 |
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I last used the account in 2019, i think it's a free trial account. Then i didn't use that account until recently. Now I have problem to subscribe to service package 11. I cannot make payment, subscribe to service package and use the emergency account activation. Kindly advice how to fix it. Thank you. Date Time Of Last Edit: 2025-12-09 09:45:51
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 1 activate service.jpg / V - Attached On 2025-12-09 07:25:45 UTC - Size: 153.57 KB - 5 views 2 emergency account activation.jpg / V - Attached On 2025-12-09 07:25:49 UTC - Size: 81.26 KB - 7 views 3 Emergency acc activation failed.jpg / V - Attached On 2025-12-09 07:25:52 UTC - Size: 141.5 KB - 4 views |
| [2025-12-09 13:42:31] |
| Sierra_Chart Engineering - Posts: 21780 |
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We have reactivated the trial on your account. What Service Package do you need? For Sierra Chart pricing, refer to this page: Description of Service Packages and Pricing Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-12-09 13:42:40
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