Support Board
Date/Time: Sat, 24 Jan 2026 13:14:27 +0000
No action for Trade Window Flatten at specific time
View Count: 124
| [2025-12-08 19:24:42] |
| tomas262 - Posts: 157 |
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Hello, today I am testing a new chart setup. See the image attached. The position was supposed to be exited at 13:15 while market closes 13:20 But nothing happened. I was using this function in the past successfully but now there is no action even in "Trade service log" at 13:15 Just silence. Had to close manually TSL only contains these: 2025-12-08 12:27:29.847 | Rithmic Direct - DTC (Order reject). Info: Rejected at RMS - Available margin exhausted. Internal Order ID: 261707. Service Order ID: 12309531. Symbol: YMZ5.CBOT. Account: LTD150-TKU24G77-DIRECT003
2025-12-08 13:00:00.045 | LEG6.CME [CB][M] 1 Min #4 | User order entry | Unable to Flatten/Reverse. Position does not exist | Symbol: LEG6.CME | TradeAccount: LTD150-6X4LQV98-DIRECT002 2025-12-08 13:15:00.086 | ZSF6.CBOT [CB][M] 1 Min #4 | User order entry | Unable to Flatten/Reverse. Position does not exist | Symbol: ZSF6.CBOT | TradeAccount: LTD150-6X4LQV98-DIRECT002 No action for the ZL position Date Time Of Last Edit: 2025-12-08 19:28:06
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 screeen.png / V - Attached On 2025-12-08 19:24:14 UTC - Size: 154.96 KB - 30 views |
| [2025-12-09 18:59:03] |
| Sierra_Chart Engineering - Posts: 22499 |
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We see you are using Rithmic. This would mean that if there actually was a position, Rithmic was not indicating to Sierra Chart there was a position. Refer to: Trading Information Windows: Incorrectly Reported Trade Position Quantity We recommend using Teton order routing instead of Rithmic. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-12-09 18:59:13
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