Login Page - Create Account

Support Board


Date/Time: Mon, 01 Dec 2025 08:43:16 +0000



received a message saying Connection error message from service: CQG WebAPI / logon unsucc

View Count: 16

[2025-12-01 02:24:20]
User204246 - Posts: 1
what is the problem? how to contact my FCM? I should have sufficient fund in the account.
[2025-12-01 02:52:24]
Sierra_Chart Engineering - Posts: 21630
We cannot see the exact message. Look at all of the different CQG error messages to determine what action to take:
CQG Trading Platform Service: Common Error Messages
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account