Support Board
Date/Time: Sat, 15 Nov 2025 11:12:27 +0000
Pending payment
View Count: 28
| [2025-11-14 18:54:26] |
| User849442 - Posts: 1 |
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I transferred money to my Sierra balance a couple hours ago in order to buy package 11 (Integrated advanced). It was done via stripe and the money has already left my bank account. However on the "Payment result" section it is still pending. I was wondering how long this will take and when the money will be on my Sierra balance?
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| [2025-11-14 18:57:16] |
| Sierra_Chart Engineering - Posts: 21427 |
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We are checking.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-11-14 19:02:01] |
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We see that you have made payment and it was credited to your account within seconds. We can see that at 2025-11-14 17:08:30 UTC, you activated Service Package 11 on your account, and your account has 53 days of usage time one it. Let us know if you need further help. Sierra Chart Support |
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