Support Board
Date/Time: Wed, 05 Nov 2025 23:43:08 +0000
IP not allowed-please explain it
View Count: 84
| [2025-11-03 17:23:35] |
| blt - Posts: 106 |
|
... to: SC SUPPORT This is NOT a problem just want to inform you and assure my side Very often my Message Log showing: "DTC Protocol Server Rejecting connection from 194.165.16.164. IP not allowed" Found "full" understanding on internet: "The IP address 194.165.16.164 belongs to a hosting provider called Flyservers S.A., which operates out of Europe (registered in Panama). It’s part of the IP block 194.165.16.0 – 194.165.17.255, and is associated with ASN 48721" Question: Do I have to do anything to protect SC and myself ?! Thank you |
| [2025-11-03 19:13:27] |
| Sierra_Chart Engineering - Posts: 21320 |
|
You should first of all be making sure that your computer is behind a router when connecting to the Internet. Make sure all port forwarding is disabled on the router. And you should enable the operating system firewall. This is all very routine and basic. With the above, these connections will not even reach Sierra Chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-11-03 19:13:49
|
| [2025-11-03 19:52:24] |
| blt - Posts: 106 |
|
... Firewall is/was ON I have modem (CM2000 NETGEAAR; doesn't do Port Forwarding)...nothing to do there ... if you are fine I am fine too all good thank you very much ... I blocked inbound/outbound through Windows 11 pro Date Time Of Last Edit: 2025-11-03 20:34:56
|
| [2025-11-03 22:17:08] |
| Sierra_Chart Engineering - Posts: 21320 |
|
If you are still seeing messages like that, there is a further problem that you have to look into, that neither your firewall, or modem/router is protecting against. Something is not configured right.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-11-04 14:24:48] |
| blt - Posts: 106 |
|
... to: SC SUPPORT It seems that blocking inbound/outbound access was right move to do it !!!; no more messages And this much Be so kind and let me know is seeing "CrashReporter" every time I start and look at Task Manager sort of normal (CrashReporter is your application in SC) Thank you |
| [2025-11-04 14:44:28] |
| John - SC Support - Posts: 42801 |
|
The "CrashReporter" is our software and you should see it. It is there to help us determine what occurs when a system crashes unexepectedly.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: