Support Board
Date/Time: Thu, 30 Oct 2025 23:44:45 +0000
Footprint chart is very delayed and does not show data
View Count: 21
| [2025-10-30 08:22:25] |
| Hish2385 - Posts: 3 |
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Hello, My footprint chart data is not there and keeps saying delayed, my actually chart page and the market profile page are fine and showing up to date information. How can i resolve this pls? I have tried reloading the charts, resetting the settings and followed a number of steps from the sierra help section but still the same problem. |
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| [2025-10-30 14:51:29] |
| John - SC Support - Posts: 42683 |
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Your other charts are also "Delayed", and that is noted in the charts themselves. This is the case as you are on the "Base Advanced" package, and you can not connect to data or trading services on the "Base" packages. Refer to the information for the packages at the following link: Description of Service Packages and Pricing: Packages As to why the Numbers Bars are not showing, we do not know offhand. What are the following set to in the Numbers Bars study: - Column 1 Numbers Bars Text - Column 1 Background Type - Column 1 Background Coloring Method - Column 1 Text Coloring Method For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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