Support Board
Date/Time: Thu, 30 Oct 2025 23:44:45 +0000
s_SCTradeOrder.TextTag empty when using sc.GetOrderForSymbolAndAccountByIndex() for other
View Count: 85
| [2025-10-27 07:05:25] |
| aurel19230 - Posts: 8 |
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Hello SC Engineering, I’m seeing unexpected behavior with the TextTag field when retrieving orders for a different symbol than the current chart’s symbol. Environment Sierra Chart 2784 (64-bit) Build/Rev: 53903 Data/Trade service: [fill in] Account: SIM account Mode tested: real-time on SIM Repro steps Submit an order for a different symbol and set TextTag: s_SCNewOrder o{}; o.Symbol = "MNQZ5.CME"; // different from current chart symbol o.OrderQuantity = 1; o.TextTag = "SPREAD_TEST_X"; sc.BuyOrder(o); Read orders via sc.GetOrderForSymbolAndAccountByIndex: s_SCTradeOrder ord{}; const SCString sym = "MNQZ5.CME"; const SCString acct = sc.SelectedTradeAccount; for (int i = 0; sc.GetOrderForSymbolAndAccountByIndex(sym, acct, i, ord); ++i) { sc.AddMessageToLog(sc.FormatString( "i=%d, InternalID=%d, TextTag='%s' (len=%d), Symbol='%s'", i, ord.InternalOrderID, ord.TextTag.GetChars(), ord.TextTag.GetLength(), ord.Symbol.GetChars() ), 0); } Observed For these cross-symbol orders, TextTag is empty ("", length 0). In Trade » Trade Orders, the Text Tag column is also blank for the cross-symbol orders. For orders on the study’s chart symbol, the Text Tag shows correctly in the Trade Orders window (e.g., a custom tag) and GetOrderByIndex returns a non-empty TextTag. Expected vs Actual Expected: GetOrderForSymbolAndAccountByIndex() should populate s_SCTradeOrder::TextTag just like GetOrderByIndex(). Actual: TextTag remains empty when the order was submitted for a different symbol than the chart. Questions Is this a known limitation of sc.GetOrderForSymbolAndAccountByIndex() with cross-symbol orders? If not, could this be a bug, and is there a build that addresses it? Is there a recommended workaround or alternative API to reliably retrieve the TextTag for cross-symbol orders? Thanks |
 Screenshot 2025-10-27 110030.png / V - Attached On 2025-10-27 07:04:39 UTC - Size: 27.49 KB - 9 views |
| [2025-10-28 15:40:38] |
| Sierra_Chart Engineering - Posts: 21264 |
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We see why this is the case and this will be resolved in the next release.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-10-28 18:40:39] |
| aurel19230 - Posts: 8 |
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Ok thank you.
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| [2025-10-29 14:00:53] |
| aurel19230 - Posts: 8 |
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Hello, Do you have an estimated date for the next release that will include this patch? Will I be notified when it becomes available? Thank you. |
| [2025-10-29 15:34:28] |
| John - SC Support - Posts: 42683 |
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You will not be directly notified. We do not have a specific rollout for releases. Releases occur at a rate of about 1 a week to 3 a week. Check our homepage for the information on the releases, which is on the right side about 1/3 of the way down. Here is the link: https://www.sierrachart.com/ You will want to watch for the Pre-Release to update and then you can download that Pre-Release by following these instructions: Software Download: Fast Update For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-10-29 19:44:56] |
| Sierra_Chart Engineering - Posts: 21264 |
|
We will put out a new release today.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-10-30 13:56:58] |
| Sierra_Chart Engineering - Posts: 21264 |
|
We have released prerelease version 2805 now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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