Support Board
Date/Time: Fri, 24 Oct 2025 03:31:15 +0000
How to prevent symbol resolution requests to only one service
View Count: 21
| [2025-10-23 17:38:32] |
| AndKg05 - Posts: 19 |
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Hello Support, I am running a dual-service configuration: Data Service: Denali Trading Service: CQG WebAPI (for order routing) I have a custom ACSIL study that generates and subscribes to CME option symbols using the Denali format (e.g., E4DV25 C6820.FUT_OPT.CME). The study uses sc.GetBasicSymbolData(symbol, ..., 1) to get market data. The Problem is that when the study subscribes to a symbol, the Message Log shows that Sierra Chart tries to resolve the symbol via both services. Denali succeeds, but the CQG WebAPI service fails, which fills my log with errors. How can I configure Sierra Chart to route all symbol requests matching the pattern *.FUT_OPT.CME only to the Denali data service and completely prevent it from sending these requests to the CQG WebAPI service? Thank you. |
| [2025-10-23 19:45:07] |
| Sierra_Chart Engineering - Posts: 21194 |
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Sierra Chart is only trying to get the security definition data from the external trading service for the symbol. There is not a way to prevent this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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