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Date/Time: Thu, 02 Apr 2020 00:14:58 +0000



FXCM FX feed IS DOWN

[2014-10-14 08:48:41]
ripsdips - Posts: 143 | Ending Date: 2017-08-26 [Expired]
FXCM FX feed IS DOWN
[2014-10-14 08:58:48]
Sierra Chart Engineering - Posts: 82993 | Ending Date: 2020-06-09
We are aware of the problem and we are working on it now.

There is a problem on the FXCM side but we are seeing if we can switch to a different server.
Sierra Chart Support - Engineering Level

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[2014-10-14 09:19:46]
User138602 - Posts: 151 | Ending Date: 2020-04-17
Its working for me again. Will we get also the data, which seem lost? I mean the data during todays down time of the server.
[2014-10-14 09:29:14]
user58907 - Posts: 82 | Ending Date: 2020-05-27
Don't want to start another thread so please note also that forex data is missing (gap) after 04:10 EST from the various crosses, in some cases with another gap after 04:40 EST.
[2014-10-14 09:33:09]
ripsdips - Posts: 143 | Ending Date: 2017-08-26 [Expired]
Ok. Thanks. I'm sure FXCM will rectify it. Hopefully.
[2014-10-14 09:35:33]
Sierra Chart Engineering - Posts: 82993 | Ending Date: 2020-06-09
The missing data has to be patched by us.

It will take us about half a day to patch the missing data.

However, we have already patched EURUSD. Refer to the instructions in help topic 7.1 here:
Http://www.sierrachart.com/index.php?page=doc/helpdetails7.html

Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2014-10-14 09:35:58
[2014-10-14 21:26:58]
user58907 - Posts: 82 | Ending Date: 2020-05-27
When you have patched the data, could you please post a notification in this thread. I just had to clean up my charts a second time and I wouldnt want to connect again until this exercise is completed.
[2014-10-14 21:30:17]
ripsdips - Posts: 143 | Ending Date: 2017-08-26 [Expired]
Ok
[2014-10-14 23:51:50]
Sierra Chart Engineering - Posts: 82993 | Ending Date: 2020-06-09
Earlier today there was an outage with the FXCM data feed. This was an FXCM issue.

The data feed was restored by FXCM earlier today. We have restored the missing historical Intraday data for the major Forex pairs. This also includes gold and silver. Refer to the instructions in help topic 7.1 here to re-download the missing data:
https://www.sierrachart.com/index.php?page=doc/helpdetails7.html#RetryDownloadDataInChart

For the other CFD markets, we could not patch the data because we do not have another source for the data.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2014-10-14 23:56:51]
ripsdips - Posts: 143 | Ending Date: 2017-08-26 [Expired]
Data is fixed from this mornings blackout.

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