Support Board
Date/Time: Tue, 14 Oct 2025 20:16:55 +0000
TPO chart is 10 minutes behind but my footprint chart is not lagging
View Count: 35
| [2025-10-14 14:46:39] |
| Ed Levy - Posts: 21 |
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Can you please tell me which setting(s) to adjust? Thank you, Ed Levy
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| [2025-10-14 14:50:04] |
| Sierra_Chart Engineering - Posts: 21123 |
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What is the symbol of the chart? You must be receiving delayed data. Most likely CME data. Activate the exchange that you need here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-10-14 14:59:30] |
| Ed Levy - Posts: 21 |
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Both charts are ESZ25_FUT_CME. Both charts are synced with the current price, I just called my broker. My footprint shows the right time but my TPO chart is printing periods ten minutes behind. Thanks.
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| [2025-10-14 16:01:24] |
| Sierra_Chart Engineering - Posts: 21123 |
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You are only receiving delayed CME data at this time. All the data will be delayed by 10 minutes.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-10-14 18:08:38] |
| Ed Levy - Posts: 21 |
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I should be paid up and I made sure to activate everything. Can you please tell me what I'm missing? Thanks.
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| [2025-10-14 19:00:02] |
| John - SC Support - Posts: 42378 |
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You do not have any exchanges for the CME Group active. This is why you are not able to get real-time data for the CME Group and are getting delayed streaming data instead. You can activate the exchange(s) for which you want real-time data for the CME Group at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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