Support Board
Date/Time: Sat, 29 Nov 2025 04:48:35 +0000
web panel not authorized
View Count: 183
| [2025-10-14 07:48:38] |
| jj554 - Posts: 22 |
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I noticed the post about the recent bug not allowing users to sign on to the web panel. I am still unable to log in despite reloading browsers and trying different browsers. I've tried both delayed and realtime data. Message reads WS 0 [Trading] Logon failed to Teton AMP: NOt authorized
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| [2025-10-14 14:08:04] |
| Sierra_Chart Engineering - Posts: 21586 |
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That is a different unrelated error. Make sure you are logging in with the correct username and password. This issue must be related to your username and password. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-10-14 17:18:34] |
| jj554 - Posts: 22 |
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I had the username and password saved in the browser so that couldn't have been the problem. As soon as the US equity markets opened at 9:30am EST the web panel was able to log in again. Nothing else changed so I'm not sure what the problem was.
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| [2025-10-17 17:49:16] |
| User359698 - Posts: 21 |
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I’m having this same issue after opening a Teton-AMP sub account last week.
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| [2025-10-17 18:35:02] |
| John - SC Support - Posts: 43196 |
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User359698: What exactly is the problem you are having? There are two different items being mentioned in the above postings. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-10-17 19:26:35] |
| User359698 - Posts: 21 |
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Well I went to screenshot the error for you and it connected. There was a different issue before today I can’t recall but today it said something like “trade account not authorized”. It’s working now though.
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