Support Board
Date/Time: Tue, 14 Oct 2025 20:16:50 +0000
web panel not authorized
View Count: 31
| [2025-10-14 07:48:38] |
| jj554 - Posts: 22 |
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I noticed the post about the recent bug not allowing users to sign on to the web panel. I am still unable to log in despite reloading browsers and trying different browsers. I've tried both delayed and realtime data. Message reads WS 0 [Trading] Logon failed to Teton AMP: NOt authorized
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| [2025-10-14 14:08:04] |
| Sierra_Chart Engineering - Posts: 21123 |
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That is a different unrelated error. Make sure you are logging in with the correct username and password. This issue must be related to your username and password. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-10-14 17:18:34] |
| jj554 - Posts: 22 |
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I had the username and password saved in the browser so that couldn't have been the problem. As soon as the US equity markets opened at 9:30am EST the web panel was able to log in again. Nothing else changed so I'm not sure what the problem was.
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