Support Board
Date/Time: Mon, 20 Oct 2025 21:46:37 +0000
charts not working
View Count: 45
| [2025-10-13 13:34:43] |
| User968016 - Posts: 2 |
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My charts have frozen and will not work. The messages are as follows: "Real-time market data only supported with Sierra Chart data feed for symbol: F.US.EPZ25. ID:1 Click for symbol information" and "Historical Intraday Data Download Failed Historical data only supported with Sierra Chart data feed" Can you help? Kendall Neufeld |
| [2025-10-13 14:16:19] |
| Sierra_Chart Engineering - Posts: 21166 |
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Activate the CME exchange that you need here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed Depending upon which exchange you activate, you may have to add additional credit to your Sierra Chart account. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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