Support Board
Date/Time: Mon, 17 Nov 2025 22:49:44 +0000
Account
View Count: 155
| [2025-10-03 01:00:01] |
| User746875 - Posts: 39 |
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I made a payment, but my account doesn't seem to be re-activated.
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| [2025-10-03 15:19:04] |
| John - SC Support - Posts: 43003 |
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You have an active account with the Integrated Advanced package with 18 days of Usage Time remaining. Is there something not working as you expect? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-10-04 17:31:42] |
| User746875 - Posts: 39 |
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My charts froze on Thursday, September 2, 2025 at 11:37am roughly. Here is a snapshot of what happened on my chart on that time.
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 Clipboard01.bmp - Attached On 2025-10-04 17:30:47 UTC - Size: 3.21 MB - 36 views |
| [2025-10-06 15:32:04] |
| John - SC Support - Posts: 43003 |
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The exchange that you had active in September did not automatically renew on October 1, 2025 due to insufficient funds in your account at that time. You can add funds to your account at the following link: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit#MoveToTop And then you can activate the exchange(s) for the CME Group at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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