Support Board
Date/Time: Fri, 09 May 2025 11:42:24 +0000
ZS intraday chart and SC historical data servise
View Count: 1170
| [2014-10-12 19:06:17] |
| natanibz - Posts: 140 |
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Hello, i don't have some data in ZS intraday chart when i use SC historical data service. (i have attached images) I have did edit>delete all data and download but the problem remains. Thanks |
 ZSX14 [CBV] 60 Min #4 2014-10-12 13_56_59.337.png / V - Attached On 2014-10-12 19:05:23 UTC - Size: 53.24 KB - 400 views ZSX14 [CBV] 60 Min #4 2014-10-12 13_57_22.284.png / V - Attached On 2014-10-12 19:05:28 UTC - Size: 45.85 KB - 398 views ZSX14 [CBV] 60 Min #4 2014-10-12 13_57_43.563.png / V - Attached On 2014-10-12 19:05:34 UTC - Size: 56.04 KB - 402 views ZSX14 [CBV] 60 Min #4 2014-10-12 13_57_51.082.png / V - Attached On 2014-10-12 19:05:39 UTC - Size: 43.29 KB - 402 views ZSX14 [CBV] 60 Min #4 2014-10-12 13_58_14.887.png / V - Attached On 2014-10-12 19:05:43 UTC - Size: 44.92 KB - 372 views |
| [2014-10-12 19:14:54] |
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Follow the instructions here: http://www.sierrachart.com/index.php?page=doc/doc_ContinuousFuturesContractCharts.html#ReDownloading It was only necessary to post one image. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-10-13 19:10:08] |
| natanibz - Posts: 140 |
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I did it, but the problem remains.
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| [2014-10-13 19:42:04] |
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And tell us the exact steps that you followed in response to the instructions that we gave you. We see no problem with this: http://www.sierrachart.com/image.php?l=1413229313607.png Also, there is no need to post any further images. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-10-13 23:56:39] |
| natanibz - Posts: 140 |
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I have just seen that this problem there is only when i set "continuos futures contract - volume based rollover back adjusted". If i set " date rule rollover back adjusted" the data are all ok. Date Time Of Last Edit: 2014-10-13 23:57:32
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| [2014-10-14 00:08:57] |
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You need to fully re-download the data for all contracts in the chart and this is why we asked for the procedure that you followed. It is likely that you have missed a step. Otherwise there is no explanation for this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-10-14 10:47:03] |
| natanibz - Posts: 140 |
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I have followed the 5 steps, under "Re-Downloading Continuous Futures Contract Data". But if i use "continuos futures contract - volume based rollover back adjusted" i don't have some data, whereas if i use " date rule rollover back adjusted" i have all data. |
| [2014-10-14 16:23:02] |
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When you select Edit >> Delete All Data and Download, did you then press Yes or No at the first prompt?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-10-15 01:18:00] |
| natanibz - Posts: 140 |
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At the first prompt i press No. Then i press Yes for each historical futures contract symbol which is loaded into the chart to re-download data. |
| [2014-10-15 03:55:01] |
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Do this: Select File >> Open Historical Chart. Select all of the ZS* files and delete them. Go to the Intraday chart and select Chart >> Reload and Recalculate. See if this resolves the issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-10-15 03:55:50
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| [2014-10-16 11:54:02] |
| natanibz - Posts: 140 |
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I did it but the issue remains.
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| [2014-10-16 16:27:05] |
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Exit from Sierra Chart and go to the Sierra Chart Data Files Folder through your File Manager and delete all of ZS*.scid files. After that start Sierra Chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-10-20 11:00:03] |
| natanibz - Posts: 140 |
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I did it, but it doesn't resolve the issue. When i use "continuos futures contract - volume based rollover back adjusted" i always have some gaps of data at the rollover dates. Whit " date rule rollover back adjusted" the chart is ok.
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| [2014-10-20 23:08:05] |
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Update to the latest Sierra Chart prerelease, 1203. The problem might be related to what is described here: Critical Number Formatting Bug in Windows Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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