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ZS intraday chart and SC historical data servise

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[2014-10-12 19:06:17] #1 [Go To First Post]
natanibz - Posts: 131
Hello, i don't have some data in ZS intraday chart when i use SC historical data service. (i have attached images) I have did edit>delete all data and download but the problem remains. Thanks


ZSX14 [CBV] 60 Min #4 2014-10-12 13_56_59.337.png / V - Attached On 2014-10-12 19:05:23 UTC - Size: 53.24 KB - 347 views ZSX14 [CBV] 60 Min #4 2014-10-12 13_57_22.284.png / V - Attached On 2014-10-12 19:05:28 UTC - Size: 45.85 KB - 354 views ZSX14 [CBV] 60 Min #4 2014-10-12 13_57_43.563.png / V - Attached On 2014-10-12 19:05:34 UTC - Size: 56.04 KB - 352 views ZSX14 [CBV] 60 Min #4 2014-10-12 13_57_51.082.png / V - Attached On 2014-10-12 19:05:39 UTC - Size: 43.29 KB - 355 views ZSX14 [CBV] 60 Min #4 2014-10-12 13_58_14.887.png / V - Attached On 2014-10-12 19:05:43 UTC - Size: 44.92 KB - 323 views

[2014-10-12 19:14:54] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Follow the instructions here: http://www.sierrachart.com/index.php?page=doc/doc_ContinuousFuturesContractCharts.html#ReDownloading It was only necessary to post one image. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-10-13 19:10:08] #3 [Go To First Post]
natanibz - Posts: 131
I did it, but the problem remains.

[2014-10-13 19:42:04] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
And tell us the exact steps that you followed in response to the instructions that we gave you. We see no problem with this: http://www.sierrachart.com/image.php?l=1413229313607.png Also, there is no need to post any further images. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-10-13 23:56:39] #5 [Go To First Post]
natanibz - Posts: 131
I have just seen that this problem there is only when i set "continuos futures contract - volume based rollover back adjusted". If i set " date rule rollover back adjusted" the data are all ok. Date Time Of Last Edit: 2014-10-13 23:57:32

[2014-10-14 00:08:57] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
You need to fully re-download the data for all contracts in the chart and this is why we asked for the procedure that you followed. It is likely that you have missed a step. Otherwise there is no explanation for this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-10-14 10:47:03] #7 [Go To First Post]
natanibz - Posts: 131
I have followed the 5 steps, under "Re-Downloading Continuous Futures Contract Data". But if i use "continuos futures contract - volume based rollover back adjusted" i don't have some data, whereas if i use " date rule rollover back adjusted" i have all data.

[2014-10-14 16:23:02] #8 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
When you select Edit >> Delete All Data and Download, did you then press Yes or No at the first prompt? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-10-15 01:18:00] #9 [Go To First Post]
natanibz - Posts: 131
At the first prompt i press No. Then i press Yes for each historical futures contract symbol which is loaded into the chart to re-download data.

[2014-10-15 03:55:01] #10 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Do this: Select File >> Open Historical Chart. Select all of the ZS* files and delete them. Go to the Intraday chart and select Chart >> Reload and Recalculate. See if this resolves the issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-10-15 03:55:50

[2014-10-16 11:54:02] #11 [Go To First Post]
natanibz - Posts: 131
I did it but the issue remains.

[2014-10-16 16:27:05] #12 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Exit from Sierra Chart and go to the Sierra Chart Data Files Folder through your File Manager and delete all of ZS.scid files. After that start Sierra Chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change* to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-10-20 11:00:03] #13 [Go To First Post]
natanibz - Posts: 131
I did it, but it doesn't resolve the issue. When i use "continuos futures contract - volume based rollover back adjusted" i always have some gaps of data at the rollover dates. Whit " date rule rollover back adjusted" the chart is ok.

[2014-10-20 23:08:05] #14 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Update to the latest Sierra Chart prerelease, 1203. The problem might be related to what is described here: Critical Number Formatting Bug in Windows Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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