Support Board
Date/Time: Fri, 17 Oct 2025 19:33:00 +0000
Abnormal order
View Count: 120
| [2025-09-18 19:54:34] |
| User510666 - Posts: 4 |
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I found an abnormal order in the trading activity log. I didn't open this order, and it couldn't be seen in the trading positions. The close and cancel keys also showed no open positions. However, it was displayed in the trading activity log. When I opened an order in the opposite direction, it would show that the order had been closed. But when I closed the reverse order, it would reappear, and this process would repeat. How should I solve it？ Best |
 wechat_2025-09-12_034709_450.png / V - Attached On 2025-09-18 19:54:23 UTC - Size: 17.43 KB - 57 views |
| [2025-09-22 21:47:47] |
| Sierra_Chart Engineering - Posts: 21152 |
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The first step is to look at the order fills on the Trade Activity tab: Trade Activity Log: Missing Order Fills from Trade Activity Log And if there any missing fills, follow through the instructions here: Trade Activity Log: Automatic Insertion of Missing Order Fills For Non-Simulated Trading Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-09-22 21:48:07
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