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Date/Time: Tue, 23 Apr 2024 09:29:45 +0000



DOM Refresh Issue

View Count: 905

[2014-10-10 16:27:42]
User80177 - Posts: 29
The DOM often retains characters as shown in the attached image. The problem often develops after several minutes. Closing and reopening the DOM does not remove the characters. Only re-starting SC clears it.

Pls advise.

Thanks


[2014-10-10 16:52:05]
Sierra Chart Engineering - Posts: 104368
We do not see an image but we think we know what you are talking about. You are using Interactive Brokers.

Update Sierra Chart to the latest release with Help >> Download Prerelease.

After the update make sure that Global Settings >> Data/Trade Service Settings >>Clear Out Of Order Market Depth Data is set to True.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2014-10-10 16:52:40

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